Privacy Notice

Elgrade, Inc. is the exclusive service provider for the repair of Devant and Hisense products (the “Products”). We are engaged by Finden Technologies, Inc. (“FTI”) to provide services on the Products (the “Services”). We will be processing personal information separate from FTI for the purposes stated herein.

We are concerned about the privacy and security of your personal information and we are committed to process your personal information in a secure and confidential manner. Pursuant to the Data Privacy Act and the rules and regulations issued by the National Privacy Commission, we are committed to take precautionary measures to protect your valuable personal information against unauthorized access, theft, destruction, alteration or disclosure.

In line with these commitments, we set out this Privacy Notice that defines how we process your personal information, including the collection and use of your personal information, which are voluntarily supplied by you or as may be received by us during the course of availing the Services.

I. What are the personal information we process?

We collect and process the following personal information, as follows:

1. Name
2. Postal Address
3. Email Address
4. Contact Number
5. Instant Messaging Account Names (i.e. Facebook messenger), which you use as channels in availing the Services.

We also collect the Serial Number of the Products to ensure the Services you will be availing is pursuant the purchase of the Products. We may also collect and process other personal information necessary to avail of the Services.

II. Purpose of Processing Your Personal Information

Your personal information is processed for the following purposes:

1. To perform our contractual obligations for the availment of the Services, including but not limited to, delivery, installation, repair and replacement of the Products. This also includes availing of our Services pursuant to the warranty of the Products.
2. To provide you with information regarding our Services.
3. To notify you about the changes of our Services.
4. To comply with regulatory and legal requirements and perform other processing that may be essential under existing laws and regulations.

III. Use of Your Personal Information

1. We will use your personal information in the accomplishment of the above purposes, including but not limited to the performance of the Services; notification of any changes of our Services; and compliance with regulatory and legal requirements.
2. We may share your personal information to FTI to verify whether the availment of the Services is in relation to the purchase of the Products.
3. We may share your personal information with third parties including:
   1. Accredited service centers who will likewise provide the Services.
   2. Advertisers, advertising platforms and networks that require the data to select and serve relevant advertisements related to the Services.
   3. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
   4. If substantially all of our assets are acquired by a third party, in which case personal data held by us about its customers will be one of the transferred assets.
   5. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or to protect the rights, property, or our safety, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

In the use of your personal information, we will take appropriate measures to protect your information and shall restrict this information only to personnel who are bound to discharge their duties in relation to the Services. Any information shared with the above-mentioned third parties shall be subjected to non-disclosure contractual requirements and ensure that they will also comply with the DPA and its rules and regulations.

IV. Access and Storage of your Personal Information

1. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy. All information you provide to us are stored in a secured location.
2. We will restrict access of your personal information to our employees who have a business reason for knowing such information.
3. We will maintain physical, electronic and procedural safeguards that comply with the relevant laws and regulations to protect your personal information from any unauthorized access.
4. We will not provide any or all of your personal information data to a third party where such use of personal information is not required for the purpose of providing our Services.

V. Retention

We shall retain your personal information until it is no longer necessary for the fulfillment of the purpose/s for which it was obtained and for an additional period of ten (10) years thereafter.

VI. Rights of Data Subject

Pursuant to the Data Privacy Act, we respect and uphold your rights in relation to the collected personal information. For a detailed information about such rights, you may refer to the National Privacy Commission’s webpage at https://privacy.gov.ph/know-your-rights/.

VII. Policy Update

We reserve the right to change or update this Policy at any time by placing a prominent notice on our website or other documents that we provide to our customers. Such changes shall be effective immediately upon posting to such website or distribution to our customers.

VIII. How to Contact Us

If you have any questions about this Privacy Policy or wanted to exercise your rights to change, correct, make supplement, or cease the use of your data, please contact our Data Protection Officer using the following channels.

Company Name: Elgrade Incorporated
Mailing Address: Lot 2 Block 1A, Manggahan Light Industrial Park, Amang Rodriguez, Manggahan, Pasig City
By email: dpo@elgrade.com.ph

By availing of our Services, you accept and give consent to the practices described in this Policy.